Privacy Policy

KNOSSOS NETWORKS LIMITED (1118433)(“Knossos Networks”) respects your privacy. This Privacy Policy explains why and when we collect your personal information and how we use it. The policy also explains where and why your information may be disclosed to third parties, and also the security measures used by Knossos Networks to help protect your information. We may make changes to this privacy policy from time to time.

1. Terms & Amendment Procedure

1.1 We may vary this Privacy Policy at any time by general notice on a page of the internet referred to on our web site at www.knossos.net.nz. Any changes to this Privacy Policy will become effective upon publication of the notice.

1.2 If you use any Service after publication of any change to the Privacy Policy accordance with clause 1.1, Your use of the Service will constitute acceptance of the amended terms.

1.3 Any reference in this Privacy Policy to a Knossos Networks’ “Supplier” is a reference to any third party service provider of Knossos Networks, if and to the extent such third party services provider is supplying the Services to you on behalf of Knossos Networks.

2. Why & When Do We Collect Your Personal Information?

2.1 Personal information you provide us, Knossos Networks collects the information you give us either online or by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners. In most cases, the personal information Knossos Networks will collect from you is the personal information we are required to provision or obtain services from a Registry or Third Party Service Provider. This information includes your full name, date of birth, mailing address, phone number, email address and where applicable, your facsimile number. Knossos Networks also collects your payment details such as your credit card number or bank account details from you when you request a service from us.

2.2 If you consent to us referring you to a third party service provider, we will provide your contact details to that third party provider to enable them to contact you directly regarding their services.

3. Our website (inc. Cookies)

Knossos Networks makes limited use of cookies on its websites & customer portal. A cookie is a small message given to your web browser by our web server. The browser stores the message, and sends the message back to the server each time you request a page from the server.

Knossos Networks only uses cookies to tell us when you have set up an account with us previously (i.e. when you are a “registered user” of our website or customer portal), and sometimes to let us know how you found our website. Where the cookies tell us that you are a registered user, cookies also allow us to automatically link you to your personalised accounts so that you can easily access any products or services only made available to our registered users, without your having to provide us with your username and password on every web page. The cookies allow us only to identify you in our database if you are a registered user, and to connect you to the relevant products and services on our website, but not to track the pages you visited on our website.

You always have the option to disable cookies by turning them off in your browser. However, you should be aware that many of the services available on the Knossos Networks website will or may not work if you have chosen to do this.

In addition to cookies, Knossos Networks servers register the type of web browser you are using and your IP address when you access our website.

4. How We Use Your Personal Information

4.1 Knossos Networks may use your information;

(a) to measure your experience of our services and products and to inform you of new product developments and associated services that we believe will interest you. If you do not wish to receive email notices or other communications from Knossos Networks regarding additional products and services, please contact us on 0508 2 GETON and request to opt-out.

(b) in statistical form to analyse your purchasing preferences. This information is not used to track your individual preferences but rather to give us a general picture of the products and services our customers prefer. We might also gather information in statistical form such as the number of visitors who visit the Knossos Networks website on a daily basis. Again this is not used to track any individual customer’s browsing habits.

(c) in email communications with Knossos Networks to analyse customer service issues as a way of identifying potential improvements for Knossos Networks products and services. In addition, we may occasionally monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.

(d) in order to contact you for marketing purposes including but not limited to new products, services, promotions, give-aways, renewal reminders, via email, facsimile, telephone, post and SMS. If you do not wish to receive any marketing communications from Knossos Networks, you may opt-out and stop the delivery of future promotional material from Knossos Networks by following the special instructions in the email you receive. These instructions will tell you how to remove your name from our promotional list.

(e) We may use your IP address to contact your Internet Service Provider to let you know of any problems with payments you have made to us where we believe this is reasonably necessary to protect against fraud and credit card misuse.

4.2 Use or your information as required by ICAAN, registries or other domain administrators. ICANN (the Internet Corporation for Assigned Names and Numbers) is the organisation which governs the functions performed by both its accredited registrars (of which Knossos Networks is one), and the registries in regulating the domain name registration process. ICANN requires that each of its registrars must make available the personal information we collect from you when you apply to register any generic top level domain names (ie., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. In addition, it applies to some of the country code top level domains.

The public policy behind this requirement is that the personal details of domain name licence holders should be freely available to all other users of the Internet. This public policy is adopted by the domain name industry as a whole. The requirement means, however, that Knossos Networks will not be able to control how members of the public may use the information made available on these publicly accessible databases.

In addition, ICANN has another mandatory requirement that all its accredited registrars make the WHOIS database of personal information for com, net and org available for bulk downloads by third parties who have entered into a bulk access agreement with Knossos Networks.

4.3 Use or your information to fulfil our role as a domain registrar. We will be contacting you and may use the personal details you provide to us, at the time you apply for a domain name registration with Knossos Networks or during the licence period of your domain name registration with Knossos Networks, to obtain relevant information from you with respect to your domain name application, or, to advise you of all relevant information relating to your domain name licence. This includes any account administration information including renewal information and billing information, as well as notices of any important system changes which will impact on your online interactions with us. Each of these functions is necessary if Knossos Networks is to effectively fulfil its role as the registrar of your domain names.

5. Disclosure to Third Party Providers

5.1 On occasion, we may supply your personal information to third parties to perform services on our behalf, such as the following;

(a) Distribution of marketing information to you (except where you have chosen to opt-out of receiving this information from us);

(b) Supply of data-centre storage and maintenance services for our IT systems and infrastructure (by New Zealand or overseas providers);

(c) Supply of credit related services such as credit worthiness, credit provision and credit rating, or bank related services; or

(d) Supply of billing and payment services.

5.2 Our relationships with such third party service providers are governed by our contracts with them. Those service providers are required to hold your personal information strictly confidential.

6. Accuracy & Access

You may access and update the personal information we provide to the registries in respect of your domain name licence at any time. Updates must be provided in writing by email to service@knossos.net.nz or FAX +64 4 474 8887

If you believe that Knossos Networks may hold personal information about you which is inaccurate, or you wish to change or update any of the personal information you have provided, please contact us by email to service@knossos.net.nz and we will take reasonable steps to ensure that it is corrected.

7. Security

The transfer of information across any media may involve a certain degree of risk, and the Internet is no different. However, helping you to keep your information secure is very important to Knossos Networks. In order to protect the security of personal information transmitted to Knossos Networks online, our Web servers support the use of the Secure Socket Layer (SSL) Protocol where appropriate. Using this protocol, information transferred between our systems is encrypted. You can also use simple precautions to help protect your security, such as protecting against the unauthorised use of your username or password or other authentication id.

8. Warranties

Knossos Networks disclaims to the fullest extent possible all express, implied, statutory and other warranties, guarantees or representations. Use of this site is at your sole risk all materials, information, products and services are provided “as is” with no warranties or guarantees whatsoever. Knossos Networks makes no warranty or guarantee that this website will be uninterrupted, secure or error-free.