Knossos Networks Limited

Hosting Facility Standard Terms and Conditions

The following Terms apply to hosting services provided within the Knossos Networks Limited hosting facility (the "Facility") except where covered by a specific contract. These Terms are in addition to the Internet Service Standard Terms and Conditions, and in combination form the basis of the contract for services between you (the "Customer"), and Knossos Networks Limited (the "Supplier").

The Supplier may alter these Terms at any time with 30 days written notice.

1. Additional Responsibilities of the Supplier

1.1. The Supplier agrees:

to maintain the integrity of the Facility, including security, power, networking and air-conditioning equipment, to the best if its ability; and
to permit access only to authorised persons;

2. Additional Responsibilities of the Customer

2.1. The Customer agrees:

to only house equipment in the Facility that meets all applicable safety and regulatory standards;
to follow any and all instructions provided by the Supplier while working within or relating to equipment placed within the Facility;
to not leave any potential hazards to persons or equipment in the Facility; and
to take all appropriate care when working within the Facility.

3. Liability

3.1. In addition to the Indemnity specified in the Internet Service Standard Terms and Conditions, the Customer agrees to accept any and all liability for any damage or loss suffered by the Supplier and/or any other affected party, including but not limited to:

fire, smoke or water damage;
damage to other equipment;
charges for emergency services call-outs and damage caused by emergency services personnel in responding to such call-outs;
charges for call-outs performed by the Supplier or other parties; and
consequent business losses

as a result of:

unauthorised interference with equipment, cabling, power supply or other facilities not belonging to the Customer by the Customer or the Customer's representative, whether intentional or not;
failure of any of the Customer's equipment within the Facility;
excessive power usage by the Customer's equipment;
triggering of safety cutout devices; or
negligence by the Customer or the Customer's representatives.

3. Confidentiality

3.1. The Customer agrees that information relating to any party obtained from within the Facility by the Customer or the Customer's representatives but not intentionally disclosed by that party is to be regarded as confidential to that party.

3.2. The Customer accepts any and all liability for damage or loss arising from use or disclosure of such information.

4. Power Usage

4.1. The Customer agrees to limit power usage to within the specified power limits.

4.2. Unless otherwise agreed, the power limits are:

one amp per server for individual servers;
ten amps per cabinet for dedicated cabinets.

4.3. Where there is excessive power usage, the Customer agrees to pay excess usage charges at the agreed rate or at the Supplier's standard rate if no such agreed rate exists.

5. Rubbish

5.1. Packing materials and other waste must be removed from the Facility. Such materials left on site may be disposed of and such disposal charged for by the Supplier at the Supplier's sole discretion.